Grievance Redressal Policy 

At Fashionstrendz, managed by Fiscal Enterprises Private Limited, we are dedicated to providing a smooth, fair, and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Fiscal Enterprises Private Limited, while “you,” “your,” and “user” refer to our valued customers.

We emphasize transparency, fairness, and timely resolution of complaints. This policy explains how grievances are handled professionally, promptly, and in compliance with applicable laws.

What is a Grievance?

A grievance refers to any complaint, concern, or dissatisfaction regarding products or services on our platform. Examples include:

• Defective products or quality-related issues
• Incorrect, delayed, or failed deliveries
• Payment failures or transaction-related problems
• Issues with returns, exchanges, or refunds
• Concerns regarding customer support services
• Requests for clarification on policies

Submitting a Grievance

To submit a grievance, follow these steps:

• Access Help Centre/Contact Page: Visit the “Help Centre” or “Contact Us” section on the website or app.
• Select Category: Pick the option that best matches your concern.
• Provide Details: Enter your Order ID, describe the issue clearly, and attach any relevant documents or images.
• Review & Submit: Our support team will review your submission and respond appropriately.

Escalation to the Grievance Officer

If your grievance is unresolved or you are not satisfied with the response:

• Escalate the matter to our Grievance Officer.
• The escalation process follows the Information Technology Act, 2000, and other applicable laws.
• The Grievance Officer ensures fair and thorough handling of escalated complaints.

Grievance Resolution Process

• Acknowledgement: Receive confirmation of grievance receipt within 48 hours via email.
• Tracking ID: A unique reference number is provided to monitor progress.
• Resolution Timeline: Complaints are resolved within 7 working days or as per legal requirements.
• Regular Updates: You will receive periodic updates regarding the status of your grievance via your registered contact details.

Closure of Grievance

A grievance is considered resolved if:

• A satisfactory resolution has been provided by support or the Grievance Officer.
• You do not respond within a reasonable timeframe after the resolution is communicated.
• A final decision has been shared in accordance with our policies and legal obligations.

Contact Information

For any assistance, queries, or to file a grievance, contact us at: enterprisesfiscal@gmail.com We are committed to addressing your concerns promptly, fairly, and transparently.