Returns and Refund Policy 

At Fashionstrendz, managed by Fiscal Enterprises Private Limited, we are dedicated to providing a smooth and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Fiscal Enterprises Private Limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing on our platform, you agree to follow the return and refund procedures outlined below.

Return Eligibility

To be eligible for a return:

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging.
• All original tags, labels, and packaging must be returned along with the product.
• Products that are worn, washed, or altered in any way are not eligible.
• Return requests must be submitted within 48 hours of delivery via our customer support team.
• Items failing to meet these conditions will not be accepted for return.

How to Initiate a Return

• Submit Your Request: Email your return request with Order ID and reason for return to enterprisesfiscal@gmail.com.
• Provide Proof: For defective, damaged, or incorrect items, attach clear photographs to facilitate faster processing.
• Follow Instructions: Once approved, we will provide detailed steps to complete the return.
• Note: Returns not complying with these requirements may be declined at our discretion.

Refund Process & Timeline

• All returned items are inspected to ensure they comply with our return policy.
• You will receive a notification confirming whether your refund is approved or denied.
• Approved refunds will be processed to the original payment method within 5–7 business days.
• A confirmation email will be sent once the refund has been successfully processed.

Partial Refunds

If a returned item partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery.
• Include clear photos or videos of the issue and email them to enterprisesfiscal@gmail.com to ensure quicker resolution.

Customer Support

For any questions or assistance regarding returns and refunds, contact our support team at enterprisesfiscal@gmail.com.

We value your trust in Fashionstrendz and are committed to providing a seamless and satisfying shopping experience.